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Be careful not to slide skin along any interior metal edge of the computer. If you are presented with a page to enter your model number, enter your model number. If you have upgraded a computer with Windows XP to Vista and the drive was working in XP but is no longer working correctly in Vista, start at Step 4 to remove the upper and lower control filters from the registry step by step. Go to the HP Software download page. If a missing certificate file message opens, find and delete the hidden file sarlicense9.
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v3751zu With the 4D36EECE-BFCBE key v3751ay selected, right-click any blank area of the right side of the registry editor window the window pane listing all the values within the key. To do so, skip to the next Step 4b. Example of message in Roxio Creator Basic 9. Reset the computer power Under certain writing conditions the drive might lose communication with Windows - even after restarting Windows.
Reinsert the power and data cables into the back of the drive making sure the cables fit snugly into their connectors and making sure there are no bent pins.
This page requires Javascript. Clear the upper and lower registry filters Clear the registry filters for Device Manager error codes 1019313239 or 41 using the following steps:. Whenever a User Account Control window opens, click Continue. Click Startand type " regedit " into the Start Search field.
Make sure that ribbon cable from the drive connects to the proper IDE location on the motherboard usually the secondary IDE connector. For any other error, refer to the information that is provided with the error code. Then click the Software - Multimediaand Software - Solutions links and look for any available recording software updates, for example Roxio Creator software update. For more information refer to Error in Roxio Creator Basic: If you suspect that the drive may be bad after using these steps, test the drive to see if the hardware has failed.
Close Device Manager and skip to Step 2 to reset power and reseat the drive cables if necessary. Drives in Device Manager.
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To reduce the chance vv3751au ESD damage, work over a noncarpeted floor, use a static dissipative work surface such as a conductive foam padand wear an ESD wrist strap connected to a grounded surface. See your browser's documentation for specific instructions. Once you have installed the updates or if no updates were available, continue to the next step. Europe, Middle East, Africa. To correct the problem and allow the software to detect the drive vv3751au, uninstall the CD recording software, restart the computer, reinstall the disc recording software, and then restart the computer again.
If a System Restore does not resolve the problem, you can use Recovery Manager to return the computer software configuration back to its original state. Use Xpp 4 to remove associated control filters from the registry. If the CD or DVD drive is listed as normalwith no special iconsWindows is detecting the drive but other software used to burn discs may not be detecting the drive. Right-click the drive name and select V375au.
The certificate file is missing or has been corrupted. Unplug all non-essential external plug and play devices, especially cameras, and complete the following steps.
HP and Compaq Desktop PCs - CD/DVD Drive Is Not Detected (Windows Vista)
If you cannot use the Microsoft Fix it Solution, continue using these steps to clear the upper and lower registry filters manually.
Click Startand then Control Panel.
Select Roxio Creator Basic v9and click Uninstall from menu bar. Use the Left and Right Arrow keys to select Main.
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